If the below message is displayed on the ‘Update phone’ page:
Got a new number? Contact us
Unfortunately, you're unable to make this update online please call us on 0800 051 2003 or internationally on +44 1268 44 8219. Choose option 1 from the first menu, and then listen to the further menu options.
Alternatively, you can send a postal instruction to the following address:
Aviva Investors Administration Office
PO Box 10410
Chelmsford
Essex
CM99 2AY
Or email us at enquiries.uk@avivainvestors.com
In order to update our records by post, we require your signed instruction, full name and account number(s) together with your new telephone number.
In order to update our records by email, we require a scanned copy of your signed instruction, full name and account number(s) together with your new telephone number in a PDF or JPEG format.